KEY RESPONSIBILITIES

• Play key role in overall planning, coordination, and supervision of medical and clinical services of the hospital
• Ensure smooth and efficient day-to-day clinical operations across OPD, IPD, Emergency, Critical Care Units, OT, and diagnostic services.
• Coordinate with department heads, consultants, and unit in-charges to ensure uninterrupted and high-quality patient care
• Monitor compliance with clinical policies, standard operating procedures (SOPs), and evidence-based medical practices
• Support implementation and monitoring of clinical governance, patient safety, and quality improvement initiatives. Plan, monitor, evaluate and report all day-to-day operations under the medical services department, measure progress, train and motivate hospital staffs, establish review systems and collaborate with cross functional teams for optimum patient satisfaction.
• Lead the grievance redress system, risk management system, ensure safeguarding and take appropriate measure to minimize the service gaps.
• Assist in hospital accreditation processes including preparation for audits, inspections, and documentation
• Support recruitment, credentialing, privileging, and performance evaluation of consultants and medical officers
• Monitor patient care standards, clinical outcomes, and patient satisfaction related to medical services
• Assist in development, review, and updating of medical policies, clinical guidelines, and SOPs
• Ensure proper clinical documentation, record keeping, and medico-legal compliance through structured clinical audits.
• Prepare periodic reports, presentations, and recommendations for senior management
• Participate in hospital committees including clinical, ethics, infection control, and quality assurance committees
• Support organization of clinical meetings, CMEs, training programs, and professional development activities.
• Ensure compliance with national healthcare regulations, DGHS, BMDC guidelines, and other statutory requirements.